iPhone Proximity Sensor Repair Melbourne
The proximity sensor is a small but critical component — it detects when you hold your iPhone against your ear and automatically turns the screen off to prevent accidental touches during a call. When it fails, the screen stays lit throughout every call, leading to muted microphones, hung-up calls, and accidentally opened apps. iTech Repairs diagnoses and repairs proximity sensor issues on all iPhone models in Melbourne.
Common Symptoms
Recognise any of these? Walk in and we'll diagnose and fix it on the spot.
Screen Doesn't Turn Off During Calls
When you hold the phone to your ear to make or receive a call, the display stays on instead of switching off automatically.
Accidentally Pressing Keys During Calls
Your cheek or ear triggers screen inputs mid-call — muting, activating the keypad, or even ending the call.
Sensor Blocked or Dirty
The proximity sensor window at the top of the screen is covered by a screen protector, debris, or adhesive residue, blocking its operation.
Why Choose iTech Repairs?
Sensor Replaced or Cleaned
We first check for and remove any blockages. If the sensor itself has failed, we replace it with a new unit.
Tested on Live Call Simulation
We simulate a phone call and bring an object near the sensor to verify the screen correctly switches on and off.
No Screen-On-Ear Issues
After repair, you can make calls confidently without worrying about accidental screen presses.
Walk In Today — No Appointment Needed
Visit our Braybrook or Spotswood store any time. Most repairs completed on the spot in 15 minutes with a lifetime warranty on all parts and labour.
Frequently Asked Questions
What does the proximity sensor do?
The proximity sensor detects nearby objects — specifically your face during a phone call — and turns the screen off to save battery and prevent accidental touches. It switches the screen back on when you move the phone away from your ear.
Why does the proximity sensor stop working?
Common causes include a thick screen protector blocking the sensor window, a poor-quality screen repair that didn't correctly fit the sensor assembly, physical damage, or component failure from a drop.
How much does proximity sensor repair cost?
Pricing varies by model and whether cleaning or full replacement is needed. Walk in for a free diagnostic and quote.
Does the proximity sensor have anything to do with Face ID?
On Face ID models, the proximity sensor is part of the TrueDepth camera assembly. Damage to this area can sometimes affect both proximity sensing and Face ID performance.
Book by iPhone Model
Select your iPhone model for model-specific pricing and availability: