Privacy Policy

1. Information We Collect

When you contact us, request a quote, or bring a device in for repair, we may collect:

• Your name and contact details (phone number, email address)
• Device information (make, model, serial number)
• Details of the fault and repair performed
• Payment information (processed securely — we do not store card details)

2. How We Use Your Information

We use your information solely to:

• Perform the requested repair service
• Process payment and issue a repair receipt
• Contact you regarding your repair status
• Honour warranty claims
• Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Device Data

We do not access, read, copy, or transfer personal data stored on your device during repair. Our technicians only access device functions necessary to test the repair. We recommend backing up your device before any repair involving the logic board, storage, or software.

4. Data Security

We store customer records securely and limit access to authorised staff only. Physical repair records are stored on-premises and retained for the duration of the warranty period.

5. Your Rights

Under Australian Privacy law, you have the right to access, correct, or request deletion of personal information we hold about you. To make a request, contact us using the details below.

6. Website & Cookies

Our website may use cookies for analytics and performance purposes. No personally identifiable information is collected through cookies. You can disable cookies in your browser settings.

7. Contact

For any privacy-related queries, contact us: